FREQUENTLY ASKED QUESTIONS

Where are your products shipped from?

Our collections are handpicked from an exclusive network of the most talented independent designers and luxury suppliers in Northern Europe. This means your items are packed and shipped directly from the designer’s warehouse to ensure the highest possible product quality and minimize unnecessary transportation.

How do you ensure top-notch quality?

We have zero tolerance for cheap mass production or inferior materials. Every single designer in our network is carefully selected based on strict requirements for material selection, fit, and stitching. We only sell products we’re proud to wear ourselves—clothing that lasts season after season.

What should I do if the clothes don’t fit? (Return Policy)

We want you to feel completely comfortable in our styles. That’s why we always offer a 14-day full return policy starting from the day you receive your package. If, contrary to expectations, an item doesn’t meet your expectations, simply contact our customer service, and we’ll guide you through an easy and hassle-free return process.

Our goal is for all customers to be fully satisfied with their purchases. If that’s not the case, please let us know, and we’ll do our best to find a solution together with you.

Return Shipping: The customer is responsible for all return shipping costs. Original shipping costs are non-refundable. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Defective or incorrectly delivered items: If an item is defective or delivered incorrectly, we will cover the return shipping costs. Please contact our customer service, and we’ll assist you.

Damaged items: If the item has been damaged by the customer beyond normal inspection, we reserve the right to deduct an amount corresponding to the item’s loss in value from the refund.

You can initiate a return or cancellation through your customer account at: account.hejk.com

What are your delivery times and shipping rates?

We work quickly to ship your order as soon as possible. Once your order has been shipped, you’ll receive an email with further details. Delivery times vary depending on your location relative to the shipper.

Since we ship our exclusive styles directly from our European design partners, delivery typically takes 3–7 business days.

We always ship with full tracking and insurance so that you can follow your package’s journey all the way to your front door. Shipping costs are calculated at checkout.