Shipping policy

We currently ship only to EU member states through the online store, but if you contact us via chat, we can ship to all countries and regions worldwide.

Order Processing — EU Orders: Orders are processed within 5–10 business days. This includes the time required to receive, inspect, and repack your order at our Danish warehouse before it is handed over to the carrier.

Order Processing — U.S. Orders: Orders are processed within 1–3 business days directly from our warehouse in the U.S.

Delivery Times — EU Customers: Once the order has been shipped from our Danish warehouse, the expected delivery time is 3–7 business days, depending on your country.

Delivery Times — U.S. Customers: Once the order has been shipped from our U.S. warehouse, the expected delivery time is 5–10 business days.

Shipping Costs: All shipping costs within the U.S. are included in the price displayed in our store. There are no additional shipping charges at checkout.

Import Fees and Customs Duties: HejK - RSV handles all EU import fees and customs clearance. You will not be charged any additional fees upon delivery, regardless of where you are located within the EU. For deliveries to the U.S., it depends on whether the product is shipped from the U.S. warehouse or from the EU.

Tracking: Once your order has been shipped, you’ll receive a tracking number via email so you can track your shipment.

Delays: We are not responsible for shipping delays caused by carriers or events beyond our control. All delivery times are estimates and cannot be guaranteed.

Lost or Undelivered Orders: If your order has not arrived within the estimated delivery time, please get in touch with us at heij-karen@heijk.com, and we will investigate the matter immediately.