Terms and Conditions

These terms and conditions apply to the purchase of goods on hejk.com. The online store is owned and operated by:

HejK - RSV
CVR No.: 40511431
Address: Ved Klædebo, Hørsholm
Email: heij-karen@heijk.com

 

1. Prices and Payment

All prices on hejk.com are listed in euros (EUR) and include 25% Danish VAT within the EU.

* We accept the following payment methods: Google Pay, Apple Pay, Visa, Mastercard, American Express, Maestro, and others.
* The amount will not be charged to your card until the item is shipped from our selected design partner/warehouse. The amount charged will never exceed the amount you authorized at the time of purchase.

2. Ordering and Order Confirmation

Once you’ve placed an order through our online store, you’ll receive an automatic email with an order confirmation. A binding purchase agreement is not finalized until you’ve received a final shipping confirmation (invoice/receipt) from us.

3. Delivery and Shipping

We hand-select our premium collections directly from independent global designers to ensure the highest product quality.

* Delivery Time: The expected delivery time is typically 3–7 business days.
* Shipping Rates: Shipping starts at 59 DKK. Free shipping when no shipping fee is charged at checkout.
* All packages are shipped with full tracking (Track & Trace). Should any unforeseen delays occur on the part of our designers or the shipping carrier, you will be contacted as soon as possible.

4. Right of Withdrawal (Return Policy)

As an EU consumer, you always have a full 14-day right of withdrawal when you shop online with us. The cancellation period expires 14 days after the day you physically receive your item.

* How to cancel: You can cancel your purchase by using our digital cancellation feature directly on our online store, or by sending us a clear written statement via email to heij-karen@heijk.com
* Condition of the item upon return: You are liable for any reduction in the item’s value if it has been used beyond what is necessary to determine the nature, characteristics, and fit of the item (i.e., you may try on the clothing as you would in a physical store, but you may not wear it). Clothing labels, tags, and original packaging must be intact.
* Returns: You must return the item without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You are responsible for the direct costs associated with returning the item.

5. Right to File a Complaint (If the Clothing Has a Defect)

When you shop with us, the provisions of the Danish Sale of Goods Act apply. This means you have a 24-month right to file a complaint.

* If, contrary to expectations, the clothing has a manufacturing defect, a defective zipper, or a seam that comes apart, you may (depending on the specific situation) have the item repaired, exchanged, receive a refund, or receive a price reduction.
* You must file a complaint within a “reasonable time” after discovering the defect. If you file a complaint within two months of discovering the defect, the complaint will always be considered timely.
* Contact us at heij-karen@heijk.com with your order number and photos of the defect before returning the item, so we can provide you with the fastest solution through our premium supplier network.

6. Privacy Policy (GDPR)

In order for you to agree with us, we need the following information: Name, address, phone number, and email address. We collect and share only the personal data necessary to deliver the item to you (e.g., with our shipping partners and the specific design partner sending the item). For further details, please refer to our full Privacy Policy.

7. Complaints

If you, as a consumer, wish to file a complaint regarding your purchase, please contact us at heij-karen@heijk.com. If we are unable to resolve it together, you may file a complaint with:

Nævnenes Hus / Center for Klageløsning
Toldboden 2
8800 Viborg
Web: naevneneshus.dk